What does the window covering purchase process look like?
Step 1: Schedule a Consultation
Call our team to discuss your project and book an in-home design consultation. It helps to have a general budget and vision in mind.
Step 2: In-Home Design Meeting
Meet with one of our Design Consultants at your home or office. Together, you’ll select products and finalize all details—fabrics, colors, styles, and operating systems.
Step 3: Receive Your Quote
We’ll provide a detailed quote based on the measurements and product selections.
Step 4: Place Your Order
Once you approve the quote, a 75% deposit is required to place the order and begin production.
Step 5: Production & Scheduling
Our team will follow up with estimated lead times. When your window treatments arrive, we’ll schedule installation.
Step 6: Professional Installation
Our certified installers will install your new window treatments and complete the project.
How long does it take to receive and install window treatments?
Blinds and shades typically take 5–8 weeks from order to installation.
Shutters and specialty shapes generally take 8–11 weeks.
Timelines may vary, but these are average estimates.
Who handles measuring and installation?
All measurements are taken by our experienced, certified Design Consultants to ensure a precise fit. Installation is completed by Hunter Douglas–Certified installers.
What are the payment terms?
A 75% deposit is required when placing your order. The remaining 25% is due at install.
What warranty comes with my window treatments?
The Hunter Douglas Lifetime Limited Warranty protects your window treatments against:
What the Lifetime Limited Warranty Covers
- Defects in materials or workmanship
- Failure to operate under normal use
- Internal mechanisms
- Brackets and components
- Fabric delamination
- Operational cords for 7 years from the date of purchase
- Motorized components for 5 years from the date of purchase
Note: Repairs or replacements are made with like or similar parts or products.
What the Warranty Does Not Cover
The warranty does not apply in the following cases:
- Normal wear and tear
- Accidental damage, misuse, or product alterations
- Exposure to sun, wind, moisture, or water
- Fading or discoloration over time
- Improper measurement, installation, cleaning, or maintenance
- Shipping charges, or the cost of removal and reinstallation
How to Register Your Warranty
You can register your product online using your warranty code or product information.
- United States: Register using this form or go to this link to enter your code.
- Canada: Register using this form or go to this link to enter your code.
Note: If you received a registration card in your shipment, you can also text a photo of it to 71403.
If you’re having trouble entering a code, you can use the model number or product name found on your product label to register manually.
How to Get Warranty Help
Here’s how to get support:
- Start with your original dealer
- Contact the place of purchase for assistance
- Not the original owner?
- You may still qualify for free parts
- Browse our Replacement Parts site.
- Or use the Dealer Locator to find a local authorized dealer
- Still need help?
- Visit help.hunterdouglas.com to chat with our support team or submit a question
- Live chat is the fastest way to connect with an expert and get help with your warranty
Legal Terms and Limitations
Note: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental or consequential damages or for any other indirect damage, loss, cost, or expense. The Hunter Douglas Lifetime Limited Warranty applies to U.S. and Canadian customers. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Different warranty periods and terms apply to commercial products and applications.
Products other than Hunter Douglas, go to the manufacturers home page for information.